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Stafford House Residential Care Home Good

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 8 April 2014
Date of Publication: 2 May 2014
Inspection Report published 02 May 2014 PDF | 78.86 KB

Overview

Inspection carried out on 8 April 2014

During a routine inspection

The inspection was led by one inspector. Information we gathered during the inspection helped answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.

If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

Care plans and risk assessments were reviewed every two months. People we spoke with told us they were very happy living in the home. We received many positive comments from people. One person told us, �If you want something she is always there.�

Is the service effective?

People�s health and care needs were assessed, monitored and reviewed. People and their relatives were supported to be involved in their plans of care. There was regular contact with local GP`s, district nurse team, pharmacist and other health care professionals.

Is the service caring?

We observed people were supported by kind and caring staff. People living in the home completed surveys. This meant should any shortfalls or concerns be raised they could be identified and addressed. The provider had not received any negative feedback from the surveys.

Is the service responsive?

People we spoke with told us the home was responsive when meeting people`s health care needs. The provider had arrangements in place for unseen emergencies. People were regularly weighed to monitor for signs of ill health. The cook had undertaken a range of recent training including food and nutrition. Our discussions with staff showed us the home had systems in place to protect people from the risks of inadequate food and nutrition.

Is the service well-led?

The home worked well with other agencies and services to make sure people received their care in a joined up way. The provider completed a range of quality audits to monitor and review the quality of the services they provided within the home. This helped to ensure that people received a good quality service at all times.