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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF | 79.72 KB

Overview

Inspection carried out on 2 January 2014

During a routine inspection

Patients told us staff asked for their consent prior to delivering care and treatment. Comments included, “They ask if it’s ok for me to have a shower” and “They always ask if it’s alright to take bloods.” We found staff completed assessments of capacity and held best interest meetings when people were assessed as unable to make their own decisions.

Patients told us they enjoyed the meals provided and were offered choices and alternatives. Comments included, “I think the food is alright; I can’t think of any improvements” and “They are brilliant in the kitchen and patients get whatever they fancy.” We found patient’s nutritional needs were met.

Medicines were managed safely and staff ensured patients received their medicines on time and as prescribed.

We found staff had access to a range of training relevant to their role. They were supported by senior staff and had annual appraisals. Comment included, “Management support is good. You can go to them with anything and they will take time out to sort out the problem.”

We found the service had a complaints policy and procedure, which was available in each bedroom. Patients told us they would feel able to make complaints if required.