16 January 2013
During a routine inspection
We spoke with both people currently living there, staff on duty and the assistant manager.
We found that people were offered care and support at a level which encouraged independence and ensured their individual needs were met. There was a relaxed atmosphere in the home and we noted staff interacted confidently with people and were friendly and courteous in their approach to them.
Both people were complimentary about the staff and appeared comfortable and relaxed in the environment of the home. People told us; 'I've lived here for many years and I'm more than happy with everything,' and 'Everyone is very helpful.'
We saw that people were cared for and supported by trained staff that promoted their safety, independence and wellbeing. Staff maintained their knowledge and skills through regular training, updates, support and supervision.