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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Overview

Inspection carried out on 11 December 2013

During a routine inspection

Patients had their needs assessed and the assessment was used to develop personalised care plans. Patients commented: �They (staff) could not do more for you�; �I have only to mention something and something is done about it�; �If you don�t feel like a full meal and just want a sandwich that was what you got�, and, �If I feel unwell and want to stay in bed all day, that is fine.�

We found that patients received their care and treatment in premises that were well maintained, clean and free from unpleasant odours.

Patients were happy with the staff providing their care and treatment. One patient said, �How could we not be happy to be here when we are being looked after by such caring professionals.� The provider had systems in place to ensure that prospective employees were suitable to work with vulnerable people.

Patients and their relative's were asked for their views about the service. One patient said, �I could not fault the care.�

We found staff had access to accurate and up to date information about each person. Information was stored securely and could be accessed easily when required.