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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 1 February 2013
Inspection Report published 1 February 2013 PDF

Overview

Inspection carried out on 8 January 2013

During a routine inspection

People using the day hospice told us they make their own choices about how to spend their time. One person commented, �The staff are fantastic and nothing is too much trouble. You can do as much or as little as you want, the patient is very much in control.�

People told us how they maintained or developed their life skills such as spending time out of the hospice and accessing the day hospice to undertake a range of activities such as arts and crafts, music and trips out, for example to the cinema. One relative described how staff supported the whole family and commented, �Staff look after me, listen to me and ask how I am.�

Medicines were handled appropriately. We saw the provider had comprehensive systems for monitoring medication which people brought into the hospice with them and managing medication administered to people. All staff had completed safe handling of medicines training and had their competency assessed annually.

Staff told us they felt well supported by managers and each other. Staff told us the provider was very supportive about them working towards further qualifications and attending additional training such as blood transfusion and bereavement training.

People told us they were aware of the complaints system and understood how to complain if they were unhappy with their care or treatment. No-one we talked with had any concerns and one person commented, �I have nothing to complain about, the staff and volunteers are amazing.�