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Inspection report

Date of Inspection: 11 January 2012
Date of Publication: 23 February 2012
Inspection Report published 23 February 2012 PDF

Overview

Inspection carried out on 11 January 2012

During a routine inspection

We met with people who were inpatients on the adult and young person units.

People we spoke with were very happy with the services provided by St Oswald�s Hospice. One person told us "There is such good atmosphere when you walk in the door". Another person told us "I visit here regularly and I always enjoy my stay".

Everybody told us they were fully consulted about their care and treatment. People who had previously attended day services and who now received inpatient treatment told us continuity of care was very good and they felt supported.

People spoke highly of the meals provided and told us they were always given choices. They said that meals were well presented and appetising.

People knew how to raise any concerns and were given the opportunity to provide feedback on the level of service received. Everyone we spoke with told us the staff were very helpful, kind and knowledgeable about their needs. They said "they are just so thoughtful".

They said the environment was pleasant, restful and clean.