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Archived: Joint Community Rehabilitation Service

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 18 December 2013
Date of Publication: 29 January 2014
Inspection Report published 29 January 2014 PDF | 89.22 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. When we took the views of people who used the service they were clear that if they had any concerns regarding the delivery of care that they would report these immediately to a senior member of staff or to the registered manager. We were told by the people we consulted that they had never had reason to contact the service for this reason but felt confident that they would contact the manager and receive a good response.

We were told by staff that they would contact the senior person on duty or the registered manager if they had any concerns regarding a person who used the service. We were told by one member of staff that if they had any concerns they would "report it directly to the line manager." The support workers we spoke with told us they felt there was an open door policy while working in the office which enabled good communication with the manager. We saw that the manager was regarded as trusted, reliable and responsive to any concerns that were raised. This meant that people who used the service and staff providing the support could seek help and support promptly if they had concerns.

We looked at the training programme for staff and this confirmed that staff had attended training in safeguarding adults. Staff that we spoke to confirmed that they had attended adult safeguarding training and demonstrated their knowledge to us, by describing different types of abuse that could affect the people who used the service. One support worker told us,” We have a number to phone if anyone is in immediate danger and I would definitely use it. That’s one route but we can also phone the office or indeed CQC or the police if it was an emergency.” This indicated staff had received sufficient training to understand and identify abuse and therefore safeguard people who used the service.

The registered manager was aware of the need to report any concerns to the relevant safeguarding authority. We saw that the Joint Community Rehabilitation Service had policies in place for safeguarding and whistleblowing. We also found that staff were aware of their role in responding to and reporting safeguarding concerns according to their position in the team. This meant the provider had clear policies and procedures in place for staff to refer to regarding safeguarding the people who use the service.