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Archived: Messenger Dental Practice

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Inspection report

Date of Inspection: 25 July 2014
Date of Publication: 23 August 2014
Inspection Report published 23 August 2014 PDF | 79.34 KB


Inspection carried out on 25 July 2014

During a routine inspection

We spoke with six patients, two dentists and five other staff.

Patients told us overall they were satisfied with the service. One patient said "I've no complaints it's very good here. I have no problem getting an appointment." Another patient told us "I have no problems with the practice. They are friendly people. I'm always able to get an appointment and never feel rushed."

Patients were aware of their treatment costs and were involved in their dental plan. They were able to see their X-rays to gain an understanding of their dental issues.

We found the dentist ensured patients' care and treatment was safe and effective. There was emergency equipment available. The provider had all the emergency drugs recommended by the British National Formulary advice for dental practices.

We saw the X-ray equipment had instructions to ensure safe practice when working with X-ray equipment (local rules) and an up to date certificate of examination.

Patients we spoke with told us they were satisfied with the cleanliness of the practice. The practice met the guidance recommendations of the Department of Health 'Health Technical Memorandum 01-05: decontamination in primary care dental practices' (HTM01-05).

There had been no complaints in 2014. The provider had a comprehensive complaint policy which was available for patients to read.

The provider had effective staff recruitment and selection processes.