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We are carrying out a review of quality at LHM Healthcare. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 31 October 2013
Inspection Report published 31 October 2013 PDF | 60.62 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2013 and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

At the last inspection in February 2013 we found that nursing staff working at the centre had not received mandatory training updates, supervision or appraisal. This time we found that staff had received appropriate training, supervision and appraisal.

The manager told us that clinical and non-clinical staff had undergone mandatory training such as basic life support and fire awareness this year. All staff, apart from the manager and administrator, worked at the centre on a part-time basis and some staff had completed their training at another healthcare facility. This meant it was sometimes difficult to evidence that staff had completed the training as they had done it at another site. However, the manager showed us a staff training matrix they used to help identify gaps in staff training and ensure staff completed appropriate training or produced evidence to show it had been completed at another site. We checked the matrix and staff training records. There were some omissions in training certificates but when we spoke to two staff they confirmed that they had carried out the training but been unable to obtain the certificates yet to prove that they had done so. Staff said they felt supported and that managers/supervisors were willing to listen to them.

On the day of the inspection nursing staff were not available to talk to us. We spoke to the nurse supervisor who showed us evidence that some nursing staff had received supervision meetings. We saw an appraisal and supervision timetable showing when appraisals and supervisions had taken place or were due to occur.