We will review record keeping and sustainment of care planning at our next visit to the service. We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.
We found people's needs were assessed and care was planned in line with their needs. One person told us, "I am happy here." Person centred care plans were in place, which included pictorial information. People or their relatives had been involved.
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
At the time of our visit there were enough qualified, skilled and experienced staff available to meet people's needs. The staff member responded promptly to requests for assistance. One person told us, "The staff are very helpful and kind."
Not all of people's personal records were accurate. Staff records were kept in an appropriate form. All records were securely stored.
People said they could receive medical and specialist attention when they needed it and were helped to fulfil their social needs within the home and community. People we spoke with said, "I have had some fantastic holidays and have lots more things planned."
People said staff were kind and caring and confirmed they were given the opportunity to comment on the service, change routine or raise complaints.
We saw relationships between staff and people were good and there was a relaxed atmosphere. People told us that staff spoke to them respectfully and they were consulted about their care preferences. We saw good interactions between staff and people during our visit.
We found there were appropriate arrangements in place to assist people with their medication in a safe and suitable manner.
Staff recruitment procedures were followed and appropriate checks were undertaken before staff began work.
There was an effective complaint procedure in place and people were aware of how to make a complaint. People were satisfied staff listened to their views.
People confirmed that they could receive medical and specialist attention when they needed it and were helped to fulfil their social needs within the home and community.
People told us that their home was clean, comfortable and warm. They said staff were kind and caring. People confirmed that they were given the opportunity to comment on the service, change routine or raise complaints. They said that their visitors were made to feel welcome and information exchange was good