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Archived: The Chestnuts Nursing and Dementia Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 18 July 2011
Date of Publication: 29 September 2011
Inspection Report published 29 September 2011 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

People live in an environment that is safe and generally fit for its purpose. Improvements are needed to remove unpleasant odours from all bedrooms in the home.

User experience

People told us that they liked living in the home. They felt that it was clean and that they could access most areas of the home. Relatives told us that the home was well-maintained and that they enjoyed visiting their loved ones. We observed that people were comfortable moving around the home on foot or with the use of mobility aids.

Other evidence

The home is large and set over three floors with a large sized garden and laundry to the rear of the building. There were systems in place to ensure that the home was maintained and kept in a good state of repair. One such system was a rolling plan for the redecoration and refurbishment of the home. This plan also covered furnishings and fixtures. A maintenance officer had been employed for over seven months and was mostly responsible for ensuring that the environment was safe and fit for purpose. Safety information on the home was updated apart from a few minor areas, which were dealt with, within 24 hours of our visit.

There was damage on the ends of bathroom furnishings and at least in one bedside cabinet and we were assured that this would be dealt with. However, we were concerned to find a strong scent of urine in room 45 and a strong scent of faeces in room 44 both of which were in the Dementia unit. We were told of the reasons why they carried the unpleasant odours, but advised that improvements to those areas were required. We noted that the issue of the home carrying a urine scent came up in the December 2010 relatives and residents’ survey and so the provider would have had this concern raised before.