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Archived: Rydal Avenue Good

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Inspection report

Date of Inspection: 23 April 2014
Date of Publication: 10 June 2014
Inspection Report published 10 June 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 April 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with the people living at the service and looked at the support plans in place. These contained details about all aspects of personal, social and healthcare needs. They gave staff members good background knowledge of the people and how best to support them.

On reading a support plan it gave good evidence of how the person was involved in their own care and support and it was recorded when they wished not to be involved in their support plans.

On speaking to the people living at Rydal Avenue they told us that they liked the way staff supported them and did not wish things to change. They confirmed that each month someone sat with them and updated their support plan but they mostly did not wish to be involved. They said that staff respected these wishes.

People said that they could come and go as they pleased and were supported to make friends in the community. They said that they were more independent now and staff had helped and supported them. “ Staff are great and work with you.”

One person told us that they had been home to stay with their family for the weekend and had really enjoyed this.