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Archived: West Lodge Residential Care Home

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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for and supported by suitably qualified, skilled and experienced staff.

Reasons for our judgement

The provider had arrangements in place to ensure that staff were appropriately trained and supported to perform their roles. For example, we saw that an induction programme, based on nationally recognised standards, had been introduced to help train and develop new staff.

Records we looked at showed that staff had their individual performance assessed, reviewed and documented during regular ‘one to one’ sessions [‘supervisions’] with both their supervisors and the provider.

However, the provider may find it useful to note that, contrary to both published guidance and established best practice, no formal appraisal system had been put in place. This meant that the professional development of staff may not have been as effective as it should have been.

We saw that staff had received training relevant to their roles in areas such as safeguarding, pressure [skin] care, equality and diversity and care planning. Staff told us they had also been given opportunities for additional professional development appropriate to their work. For example, one member of staff told us they had been encouraged and supported to gain nationally recognised vocational qualifications in health and social care.

People we spoke with during our inspection were positive about the staff who worked at the home. One person told us, “I love the staff here. They are all very kind, helpful and willing.” Another person said, “The staff are all very good and obliging.” A healthcare professional commented, “The staff are all very experienced and look after the residents well and from what I have seen they know what they are doing.”

Records we looked at showed that regular staff meetings had been held to discuss the services provided, care practices and staff matters. We saw that staff had been encouraged to contribute to the agenda and raise issues they felt were important for discussion during the meetings. This meant that staff had been properly supported to provide appropriate levels of care to people who used the service.

One member of staff told us, “I feel well supported by them [manager and provider], they are very approachable. The home is very good for training. The staff here are very good and experienced.” Another said, “I am very well supported….I have regular supervisions with my supervisors.”