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Archived: West Lodge Residential Care Home

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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF


Inspection carried out on 4 October 2013

During a routine inspection

During our inspection of West Lodge Residential Care Home on 4 October 2013, people told us they had been involved in decisions taken about their care and support. One person said, �I do feel in control. They let us decide what to do and how to spend our days.�

We saw that staff treated people with respect and kindness while delivering appropriate levels of care and support. We also saw that care was delivered in a way that met people�s individual needs and welfare requirements. One person said, �I am happy here. I am well looked after. It�s very friendly and homely.�

The premises were safe, suitable and fit for purpose. Adequate emergency procedures were in place and the safety equipment we saw had been regularly checked and well maintained.

We looked at records which showed that suitable arrangements had been put in place to ensure staff had been appropriately supported to perform their roles. One member of staff told us, �I am very well supported�.I have regular supervisions [performance reviews] with my supervisors.�

A complaints policy and procedure had been put in place and we saw evidence that people�s comments, feedback and suggestions had been regularly sought.

However, some of the care records we looked at had not been reviewed in line with the provider's own procedures and contained information that was both inaccurate and out of date.