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Archived: West Lodge Residential Care Home

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Inspection report

Date of Inspection: 14 September 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 September 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We found local safeguarding procedures at the service to ensure that the provider could respond appropriately to any allegation of abuse. All of the people we spoke with said that they felt safe living at the service. One person said, "There's nothing not to feel safe about."

The Registered Manager informed us that there had been no safeguarding concerns raised at the service prior to our inspection.

Staff received training in safeguarding to teach them about the aspects of the safeguarding process that were relevant to them. We looked at training records. These confirmed that staff who had not been able to attend safeguarding training last year were signed up to attend the training this year.

The three members of staff that we spoke with were unsure what the term 'safeguarding' meant. One member of staff incorrectly said that it meant, "Watch them, don't leave them on their own, respect them." Another member of staff said, "Handle residents with the safety method, prevent accidents." However, all of the staff that we spoke with said that they would report a safeguarding incident to the Registered Manager, demonstrating that they would respond appropriately to an allegation of abuse. The provider may like to note that staff may be unable to identify the possibility of abuse as they are unsure of what would constitute abuse.