You are here

All reports

Inspection report

Date of Inspection: 12 November 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF | 84.09 KB

Overview

Inspection carried out on 12 November 2012

During a routine inspection

The registered manager was on leave on the day of the inspection however the deputy manager was present throughout the inspection.

We found that the people living at Glebelands had profound disabilities and were not able to communicate with us. We spoke with three staff and families of people living in the home and examined records, meeting minutes and feedback forms. Families told us "The ethos of of Glebelands should be the ethos for all care homes" and that staff worked with them in planning their relatives care to ensure their relative got the best possible service. We saw that the staff were familiar with people's needs and gave them opportunities to make choices.

MInimum staffing levels were maintained and shortfalls in staffing were covered. Staff had received an appropriate induction and were also supported through a system of regular supervision and appraisals.

The provider had effective and robust systems in place to ensure the CQC were notified of safeguarding incidents. Staff were able to demonstrate a good understanding of the safeguarding reporting process.

The provider's quality assurance systems were effective in ensuring the performance of the home was adequately monitored, and that the needs of people living in the home were effectively assessed.