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Inspection report

Date of Inspection: 31 January 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF

Overview

Inspection carried out on 31 January 2014

During a routine inspection

The people who use the service were not able to verbally communicate with us. Therefore we spent time looking at care records, talking to staff and observing interactions with the staff and the people using the service to determine how their needs were being met and to understand their individual experience of the service. We spoke with people�s representatives to understand their views about the quality of care provided at Cornfields.

The provider told us that people who use the service were supported to reach as much independence as possible. Representatives of people who use the service told us that the provider helped their relatives to make choices and that their relatives were happy, content and had an active social life. We evidenced that the provider used a variety of methods to ensure that people who use the service were fully involved and where possible to, were able to consent to the care, support and treatment they received. Communication methods used by the provider included the use of makaton, photographs, picture boards and visual aids.

One representative of person who uses the service told us that �the staff at Cornfields engages my relative as much as possible in making decisions and anything that is decided for them is fully discussed with me�. Another representative told us that they were involved in all decisions about their relative.

The premises were clean and tidy and bedrooms decorated to the individual style of people using the service. Safety equipment was in place and had been tested regularly. Evacuation plans for each resident were recorded and on their personal file. Risks to people living at the premises had been fully assessed and measures put in place to ensure their safety.

We found that medication was stored securely and its administration was recorded and monitored appropriately. Regular audits were undertaken to ensure that staff were complying with the provider�s medication policy.

The training of staff was of a good standard and met the needs of people using the service. The provider supported the ongoing training and development needs of staff. The representatives we spoke with were very complimentary of the training provided by the provider. One representative told us �staff are trained to meet the very complex and specific needs of my relative and this means they receive fantastic care�.