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Mitcham Dental Care Also known as Dakshu Babubhai Patel, Kesha Nishal Patel bhai Patel, Kesha Nishal Patel

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 26 March 2014
Date of Publication: 25 April 2014
Inspection Report published 25 April 2014 PDF | 69.67 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 March 2014, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and talked with other regulators or the Department of Health.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People told us that they had confidence in the dental staff. People described the staff as being very good and very professional. They said that their examination was very thorough. One person told us “The dentist I see is very good."

There were effective recruitment and selection processes. We looked at the recruitment policies they had in place and three staff records. These included staff’s previous work history, appropriate forms of identity gained such as passports, residence permits and birth certificates and written references. We also saw evidence of dental staff’s professional registration checks and contractual agreements in place. The manager told us all staff had been through an application and interview process and had Criminal Record Bureau (CRB) clearance, known now as Disclosure and Barring Service (DBS) checks. The provider may want to note we found one contractual agreement unsigned by the member of staff that had been in post from December 2013.

We spoke with three members of staff who worked at the practice. They told us that they had completed an induction programme which included infection control and safeguarding children and vulnerable adults. They said they had attended courses and used e-learning as part of their Continuing Professional Development (CPD) that was required by their professional body. We saw evidence of dental staff members CPD records.

We noted there were no formal recordings of staff meetings taking place regularly. The manager explained that this was sometimes difficult to coordinate because many staff worked part-time and so they communicated through emails to keep staff briefed on latest developments and any issues arising. The provider may want to note that staff would benefit more from regular face to face meetings especially where they are newly recruited and for them to understand the providers new ways of working.