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Mitcham Dental Care Also known as Dakshu Babubhai Patel, Kesha Nishal Patel bhai Patel, Kesha Nishal Patel

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 26 March 2014
Date of Publication: 25 April 2014
Inspection Report published 25 April 2014 PDF | 69.67 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 March 2014, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and talked with other regulators or the Department of Health.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

During our inspection we asked people what their experience was like when visiting the dental practice. Comments from people included “The staff are nice, I like the dentist, he seems better than the one before”, “I didn’t have to wait long for the appointment, they fitted me in straight away” and “It was clear to me what the dentist was advising, I know what I need to do now”.

People's needs were assessed and care and treatment was planned in line with their individual care plan. We reviewed three people’s records during our visit. We saw a medical history form was completed and signed by the person using the service. This included information such as current medicines being taken, allergies and illnesses. The dental staff confirmed that people’s medical histories were checked at every visit. People we spoke with confirmed they were asked about their medical history before they were treated. We saw in the records a range of treatment plans and signed consent forms to indicate people’s agreement. This helped to ensure that people consented to the treatment they received.

During our inspection we observed personal interactions between staff and people using the service. We saw staff being professional and polite with people and explaining dental advice clearly. People said they understood everything the staff told them.

The provider had arrangements in place for dealing with medical emergencies. The emergency and first aid equipment was seen to be available close to all the surgeries and gave easy access to the equipment if required. We saw evidence that medicines used in emergencies were checked regularly by the staff. Records were kept of the emergency medicines in stock and their expiry dates. We also saw that emergency equipment included oxygen, which was checked on a regular basis.

We spoke with one of the dentists for the practice. They told us “It was the first thing I looked at when I joined the practice, I checked that all the necessary medicines and equipment were in place”. They told us they had received training in emergency care in dental practice and that this included first aid. We saw records confirming that staff had received annual training in how to manage medical emergencies. This helped to protect people's health and wellbeing.