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Inspection report

Date of Inspection: 28 February 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF | 73.05 KB

Overview

Inspection carried out on 28 February 2014

During an inspection in response to concerns

Prior to this visit we received information of concern. The concerns were there were not always enough staff on duty and this meant the needs of people living in the home were not always being met.

We spoke with 12 people living in the home, three relatives and four members of staff. These were some of the things they told us:

�Some staff are better than others, there just aren�t enough of them.�

�The owner is enthusiastic and committed and is always here.�

�Our relative is not happy here.�

�Sometimes I have to wait a long time for staff to answer my buzzer.�

We found there were not enough staff on duty to meet people�s needs in a timely way.