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Inspection report

Date of Inspection: 4 March 2014
Date of Publication: 2 April 2014
Inspection Report published 02 April 2014 PDF | 74.61 KB

Overview

Inspection carried out on 4 March 2014

During an inspection in response to concerns

We spent time talking with four people who were very satisfied with the quality of service. All were positive about the care and support provided by staff. All of the people were aware of their care plan and the information it contained about them. People said that staff came to visit and review their care and support regularly.

People who used the service told us that staff understood their needs and kept them safe. They were comfortable with raising concerns if they needed to; none had done so to date.

Medication was kept in each person’s flat. All medication was administered by staff from a monitored dosage system or a medication compliance aid.

The four people we spoke to were very happy with the staff, comments made included "Excellent staff know what they’re doing" and "Fantastic I can't fault them, they assist me with all of my personal care." The training programme is monitored by the manager who told us that he is liaising with all 17 care staff working at Willomere to check they are up to date. The three staff records looked at had training records that showed they were up to date with mandatory training.

The service had a quality assurance procedure in place that ensures they are continually working to improve services for the people living at Willomere. There was a complaints procedure that was displayed on all notice boards throughout the building. People spoken with told us they would talk to the manager if they were not happy.