8 November 2016
During a routine inspection
This was the first inspection since the service provider was registered.
ABC Support Services Limited is a domiciliary care agency that is registered to provide personal care to people in their own homes.
There was a registered manager who had been in post since the service was registered. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
At the time of the inspection the service delivered approximately 27 hours of personal care to two people and domestic assistance to others.
People felt safe with the support they received from staff. There were safeguarding policies and procedures in place. Staff were knowledgeable about what actions they would take if abuse was suspected.
People said that the support from staff was prompt, caring and reliable. They commented that they were treated with dignity, respect and compassion. Support was provided from consistent staff who knew people well and met their physical and emotional needs.
Records kept reflected people’s preferences, wishes, routines and likes/ dislikes. This demonstrated that the manager had taken the time to get to know people well and provided support that was personalised and tailored to individual needs.
Safe recruitment procedures were followed and staff had the relevant checks from the Disclosure and Barring Service. This meant that people were supported by people of suitable character and skill.
Staff were given regular supervision and support. Their developmental needs had been identified and they had undertaken training in order to improve their skills and competence.
The registered manager had active involvement in the service. People and staff were complimentary about her leadership. There were systems in place to seek people’s views of the service, which were all positive.