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Archived: Coastal Home Care (Hove) Ltd.

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 23 April 2014
Date of Publication: 24 May 2014
Inspection Report published 24 May 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 April 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were treated and cared for by suitably qualified, skilled and experienced staff.

Reasons for our judgement

Effective recruitment and selection processes were demonstrated to be in place. Appropriate checks were completed before staff began work. We looked at a sample of the files of care staff who worked at Coastal Home Care, including the latest member of staff to join the team. Each member of staff had their own file which included their application form, interview notes, training records and employer documentation. References were available to be seen from the last employers. Disclosure and Barring Service (DBS) certificates were present for all the selected staff we looked at. Employers obtain DBS certificates to check that a person is not barred from working with children or vulnerable people, or have a criminal history that would make them unsuitable for their job. All the files held a picture of the member of staff for identification purposes. The regulations state that providers must ensure staff are of good character, have satisfactory evidence of conduct in previous employment and a DBS certificate. This demonstrated that the provider had carried out the checks required by the regulations before staff started work.

We saw evidence that, where appropriate, staff had completed relevant training, including National Vocational Qualifications (NVQ) and Common Induction Standards. These awards were kept on file. This meant that the provider was sure that staff were appropriately qualified and skilled to do their jobs.

Staff we spoke with told us they were supported to complete learning activities. Staff told us they enjoyed the opportunities for training that became available. One person told us, “I wanted a little bit of refresher training in one aspect of the care we can provide. I felt confident enough to raise it in supervision and it was arranged for me without a problem. It gave me the confidence that I needed at the time.” We saw evidence of training on their files. This showed staff received appropriate professional development which enabled them to maintain and enhance their skills.

We spoke with people who used the service who told us they felt confident in the abilities of the staff caring for them. One said, "The carers do everything I want them to do. I have four regular carers and they are the best you can get and that, I think, is down to the training and support they receive. But [the manager] is wonderful and if there’s anything you need, they are at the end of the phone." This showed that people felt the support staff had the appropriate training, skills and experience to care for them.

The practice had a disciplinary policy. The summary for staff also made clear the standards of behaviour expected by the provider. This meant there was a framework for managing unacceptable conduct.