The Care Quality Commission
  • Doctor
  • GP practice

Archived: Park Health Care Centre

Overall: Good read more about inspection ratings

700 Holderness Road, Hull, North Humberside, HU9 3JA

Provided and run by:
Drs GM Chowdhury & Dr NF Rangoonwala

All Inspections

18 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Park Health Care Centre on 18 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Most patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from patients, which it acted on. The practice had an active Patient Participation Group (PPG).

The areas where the provider must make improvements are:

  • Recruitment arrangements must include all necessary employment checks for all staff.

The areas where the provider should make improvement are:

  • Systems must be in place for identifying and monitor the completion of training for all stall in order for them to carry out their duties effectively and safely.

  • There must be mechanisms in place to manage and monitor the prevention and control of infection.

  • The provider should ensure there is an effective audit system in place to ensure audits are undertaken regularly and lessons are learned and implemented.

  • An effective system should be in place to review complaints and evidence changes made as a result of the analysis completed.

  • A mechanism should be in place to allow meetings to take place on a regular basis, are minuted, actions are followed up and all staff are included.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice