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Case Studies

Harraton Surgery: A case study in improvement

  • 25 October 2016

Find out about the significant improvements made to patient care when we re-inspected Harraton Surgery. Harraton Surgery serves 2,200 patients living around Washington, Tyne and Wear. In September 2015 the practice was placed into special measures after receiving an overall rating of inadequate, as...

Bracknell Urgent Care Centre: A case study in improvement

  • 25 October 2016

Bracknell Urgent Care Centre provides a nurse-led, walk-in ‘see and treat’ service for people who live, work or are visiting Bracknell and surrounding areas It is one of 12 GP practices and urgent care centres managed and operated by One Medicare Ltd. In August 2015 we undertook a focused...

Outstanding care for all: The Oaks Medical Centre, Nottingham

  • 18 May 2016

The Oaks Medical Centre provides primary medical services to approximately 8,480 patients in the Beeston area of Nottingham. The clinical team comprises four GP partners, two salaried GPs, three nurses and two healthcare assistants. They are supported by a practice manager and a team of...

Improving care: Leicester City, Leicestershire and Rutland GP out-of-hours service

  • 7 March 2016

Find out about the significant improvements made to patient care when we revisited this service. The Leicester City, Leicestershire and Rutland out-of-hours service provides care to patients who require urgent medical care from GPs and nurses outside of normal GP practice opening hours. It has five...

Locality Health Centre in Weston-super-Mare: Outstanding

  • 19 February 2016

Locality Health Centre, part of the For All Healthy Living Company, in Weston-super-Mare has a vision of a holistic approach to health and wellbeing. Our inspection We found Locality Health Centre to be outstanding for providing responsive, effective services and for being well led. It is also...

Habashi Dental Practice, London

  • 14 December 2015

What is it like to be inspected under our new style of dental practice inspections? Habashi Dental Practice is based in the London Borough of Greenwich, and provides both NHS and private dental treatment. We inspected the practice under our new methodology for primary care dental inspections in...

University of Nottingham Health Service is Outstanding

  • 24 November 2015

The University of Nottingham Health Service is a purpose built university based general practice with oversees approximately 40,000 patients. On first inspection We carried out an announced comprehensive inspection at the University of Nottingham Health Service on 18 June 2015. Inspectors spoke...

IAS 65 Chorley Road- A provider’s perspective

  • 3 November 2015

IAS 65 Chorley Road in Swinton, Manchester is operated by Imagine, Act and Succeed (IAS). IAS is a registered charity that supports people with learning disabilities in Greater Manchester to live an ordinary life- in the community, at home, or with family. CQC inspected the service in May 2015...

Eden House is Outstanding

  • 29 September 2015

Eden House in Bishop Auckland, County Durham is operated by Helen McArdle Care. The home provides care for up to 53 older people including those with dementia.  There is a residential unit on the ground floor for 27 people and a dementia care unit on the first floor for 26 people. On first...

Experience of the new approach to dental inspection: High Street Smiles Limited, Golborne

  • 24 April 2015

Meet Emma Bednarczyk from the High Street Smiles dental practice in Golborne, near Warrington. High Street Smiles was selected to be part of the pilot inspections process for CQC’s new approach to inspecting dental practices. Our CQC inspector John Evans spoke to two patients who used the service...

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