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Because we all care: people over 55
Over 55s are the age group most likely to believe giving feedback makes a difference. It's more important than ever we hear about people's experiences of care.
Why we want to hear from people over 55
During the pandemic, it's more important than ever people tell us about their care - or that of a loved one.
Our research tells us people over 55:
- are most likely to believe giving feedback on care makes a difference
- are least likely to think care has improved during the pandemic
- often use care services more than other age groups
- often support family and friends using health and social care services
Feedback helps make care better
The feedback people give helps health and social care services improve. It can help make care better for everyone.
We use it to keep track of the quality of care services provide. It can help us decide if we need to carry out an inspection or get in touch with the service to find out more.
It's helpful if we can contact you to ask questions or check things. But you can still give feedback anonymously if you want to.
What to do about poor care
If you or someone you look after experiences poor care, you should contact the service provider.
If you're not happy with their response, there are further steps you can take. The organisation you need to contact to take your complaint further depends on who the provider is.
Our role as the regulator means we do not settle individual complaints ourselves. But we still want you to tell us about it.
Ask Listen Do
NHS England's project Ask Listen Do looks at the experiences of people with a learning disability, autism or both, their families and carers. Nearly 1,300 people replied to their survey about giving feedback, raising concerns and making complaints.
Compare local services
We publish reports and ratings for every health and social care service in England. They can help you choose the right service - either for you or a loved one.
- Last updated:
- 27 October 2020