Supporting documents: buy or transfer a supported living service from another provider

Page last updated: 11 April 2023
Organisations we regulate

You must include all these documents with your application.

We will return your application if you do not do so.

Save each document as a separate file. Name each file so we know what it is. For example 'list of policies and procedures' or 'financial viability statement'.

Business plan

A business plan is a written document describing a company's core business activities, objectives, and how it plans to achieve its goals.

Your plan should include:

  • an executive summary
  • products and services
  • marketing strategy and analysis
  • financial planning
  • a budget.

A business plan helps you to:

  • clarify your business idea and structure of the business
  • spot potential problems
  • set out your goals
  • measure your progress.

Ideally, you should review and update your plan periodically to see if goals have been met or have changed and evolved.

Financial viability statement (unless you're a corporate provider)

You must include a financial viability statement with your application.

This confirms you have the finances to provide your service and keep it running, as set out in your statement of purpose.

We recommend you use the CQC financial viability template.

Medications policy

As part of your application you must include a medications policy. This document shows us that you have the appropriate procedures in place for the safe and effective management of medicines and associated equipment.

A medications policy includes prescribing, handling and administering medicines. It should be specific to your service and include information on, for example:

  • staff medication training and competency assessment
  • supply and ordering
  • secure storage, dispensing and preparation
  • auditing
  • administration
  • disposal
  • recording

Failing to have these processes in place poses real risks to people.

Supporting information


External sources

Organisational structure

This is the management structure of your business. It outlines who is responsible for each area of the business - who they report to and who reports to them.

It should show how your business will meet its goals. Each employee will know exactly what their role is and how they fit into the organisation.

Public and employer liability insurance quote or certificate

You must have insurance and suitable indemnity arrangements to cover potential liabilities arising from death, injury, or other causes, loss or damage to property, and other financial risks.

Complete the insurance supporting information request form to explain these arrangements and send it with your application.

Safeguarding policy and procedures document

You must provide information about your policy and procedures on safeguarding, and provide guidance about how people can raise concerns about abuse. Your policy must set out the specific procedures for the different types of services and age groups.

This information must be accessible to people who use your service, their advocates, those lawfully acting on their behalf and those close to them, as well as to your staff.

You need this to comply with Regulation 13: safeguarding service users from abuse and improper treatment.

Staff training matrix or plan

Your training matrix should identify all training you will provide for all roles within your service. The matrix should include mandatory training. It should show the frequency of the training and how you will deliver it.

Statement of purpose

The statement of purpose is a legally required document that must include a range of information about you and the care services you will provide.

We may return, reject or refuse your application if your statement of purpose does not include all the required information and match your application.

Your statement of purpose must include at least all the information listed under Schedule 3 of the Care Quality Commission (Registration) Regulations 2009 (as amended 2012).

Find out what your statement of purpose must include.


Register as a new provider | 5. Statement of purpose

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Templates and forms

Financial viability template (doc, 100.50kB, English)