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Domiciliary care agencies: Important information about personal care applications

  • Organisations we regulate,
  • Care in your home and supported living

Applications from domiciliary care agencies (DCAs) for the regulated activity of personal care are the most likely to be delayed or refused.

The most common reasons for these delays and refusals are missing or inadequate information, processes or plans.

If you’re considering applying for registration to run a DCA, you should make sure you can demonstrate the below before submitting the form.

1. How you’ll meet the fundamental standards

You must be able to show how you’ll meet (and continue to meet) the fundamental standards. You should include details of this in your application by saying how you’ll make sure your service is safe, effective, caring, responsive and well led.

Read more about the fundamental standards on our Regulations for service providers and managers page.

2. The necessary plans and procedures are in place

You’ll need to have a business plan, a robust financial forecast and all necessary policies and procedures in place and available. We may ask to examine these as part of the registration assessment. You are required to submit a statement of financial viability from an accredited financial specialist. You will find details in our registration guide.

You’ll also need to have your Statement of Purpose in place.

3. You and your managers understand what’s required of you

The provider and manager of the service must have appropriate understanding and experience of the sector and relevant legislation. This includes the:

  • Health and Social Care Act 2008 and its associated regulations
  • Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

You must also have the necessary qualifications, skills and experience to provide personal care that meets the needs of the people who’ll use your service.

If you’re planning to act as the provider and also the registered manager or nominated individual, you must be able to demonstrate your fitness for each of these roles.

4. Your premises are appropriate to deliver personal care

You must include information about how appropriate your premises are within your application (in the 'locations' section). Even though your staff may be delivering the personal care within people’s homes, we still need information about these premises before we visit. This is because the location is where the regulated activity will be legally carried on and managed from.

We may refuse your application if we find your premises are inadequate to deliver the regulated activity from. For example, if people’s records are not kept safely and securely.

Last updated:
3 August 2018


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