When and how to tell us about infrastructure, equipment, premises or other problems that stop or may stop you running the service safely.
You must notify us if:
- you cannot meet people's assessed needs safely, for example, due to staff absence or damage to premises, or
- a utility, fire alarm, call systems or other safety equipment fails for more than 24 hours.
You must notify us as soon as possible.
How to notify us
There are 3 ways you can tell us about an event that stops you running a service safely.
Use our existing provider portal
If you already have an account you can notify us online through the CQC provider portal.
Notify us online: new CQC portal
If we have invited you to use our new system, you can use the online notification form. See your invitation email 'New CQC portal: sign up today' to find out how to log in and notify us.
Email a Word form
If you are using assistive technology and have any issues using this form, please contact us to let us know. We will make reasonable adjustments wherever possible.
Your acknowledgement number may be different to what you expect. As we upgrade our systems you will receive either an ENQ reference number, notification ID, or case ID. Any of these numbers will identify your notification.