You must send your notification by email or submit it online.
When and how to tell us about infrastructure, equipment, premises or other problems that stop or may stop you running the service safely.
How to notify us
If you have an account with the CQC Provider Portal, you can send us your notification online.
If you do not have access to the Provider Portal, you can notify us by filling in a form and emailing it to HSCA_notifications@cqc.org.uk.
NHS trusts report infrastructure problems through the NRLS. They do not need to notify us separately.
When you need to tell us about events that stop a service running safely
You must notify us if:
- you cannot meet people's assessed needs safely, for example, due to staff absence or damage to premises, or
- a utility, fire alarm, call systems or other safety equipment fails for more than 24 hours.
You must notify us without delay.