Events that stop a service running safely and properly – notification form

Page last updated: 12 May 2022
Organisations we regulate

When and how to tell us about infrastructure, equipment, premises or other problems that stop or may stop you running the service safely.

How to notify us

If you have an account with the CQC Provider Portal, you can send us your notification online.

Notify us online

If you do not have access to the Provider Portal, you can notify us by filling in a form and emailing it to

Statutory notification: Events that stop the service running safely and properly

NHS trusts report infrastructure problems through the NRLS. They do not need to notify us separately.

When you need to tell us about events that stop a service running safely

You must notify us if:

  • you cannot meet people's assessed needs safely, for example, due to staff absence or damage to premises, or
  • a utility, fire alarm, call systems or other safety equipment fails for more than 24 hours.

You must notify us without delay.