Case study: Understanding staff satisfaction with The Happy App
Page last updated: 12 May 2022
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University Hospitals Bristol NHS Foundation Trust required improvement in December 2014.
The Happy App is an interactive web-based tool to gather real-time feedback from staff. They can use it to indicate how happy they are at work and record why. Managers can monitor and understand staff satisfaction and engagement, and then act on issues.
It has had a positive effect on local team culture and the trust is supporting it to continue, as well as helping other trusts to adopt the approach.
The trust achieved an outstanding rating in March 2017.