Case study: Making the A&E Department a nicer place for staff and patients

Hinchingbrooke Hospital was rated as inadequate and placed into special measures in September 2014.

The A&E department was developed by:

• introducing weekly meetings with the nurse in charge
• the leadership team spending more face-to-face time with staff
• structural improvements - a partition wall in the waiting room now separates the appropriately decorated and furnished adult and children's waiting areas
• providing more appropriate care for patients with dementia

The hospital was rated as good in August 2016.