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Case study: Giving staff autonomy with the model ward

  • Organisations we regulate,
  • Hospitals

Barking, Havering and Redbridge University Hospitals NHS Trust placed into special measures following an inspection in October 2013.

The trust introduced improvement walks in 2015. These have become an opportunity for staff to raise issues or ask for help.

The success of improvement walks has led to the development of a ward accreditation programme, based on schemes at Salford and other trusts. This ‘model ward’ programme is designed around:

  • patient experience
  • staff experience
  • safety
  • efficiency

The trust’s aim is to measure whether a patient feels comfortable on a ward.

Involving staff has highlighted the shift towards self-reliance over external scrutiny. Staff want the autonomy to continuously improve and deliver their own service.

The trust came out of special measures in March 2017.

Last updated:
15 May 2018