CQC Insight is a tool that brings together and analyses the information we hold about your service.
It uses indicators that monitor potential changes to the quality of care that you provide. CQC Insight will help us to decide what, where and when to inspect and provide analysis to support the evidence in our inspection reports.
What CQC Insight shows us
CQC Insight will give inspectors:
- contextual and descriptive information about providers, including registration details
- current and historic ratings
- an indication of performance, including comparison with similar registered services, changes over time, and whether latest performance has improved, deteriorated or is about the same as a previous equivalent period.
We will coordinate our monitoring activities of complex providers that operate across different sectors and combine information about each of their services within our CQC Insight model, where possible.
Sources of information
CQC Insight analyses information from a range of sources, which is tailored to each sector or type of service. For example, CQC Insight for independent acute hospitals will present findings from relevant national clinical audits; CQC Insight for independent providers of specialist mental health services will include analysis of the findings of our visits to people detained under the Mental Health Act 1983 (MHA) and relevant notifications under the MHA. Where possible, we will present analysis relating to services and key lines of enquiry (KLOEs).
When new data becomes available, we will refresh CQC Insight as soon as possible.
The content of CQC Insight will initially focus on existing data collections. We will continue to develop indicators and look at ways to improve how we use qualitative information, including what patients tell us about a service. In time, we will include indicators using information we collect directly from services through our provider information requests.