Coronavirus (COVID-19) updates

We've made some changes to the way we work during the coronavirus outbreak.

Find out what's changed

As the risks from the coronavirus pandemic change, we’re evolving our approach to regulating.

We’re adapting and developing our methods by using a transitional approach to monitoring services. This focuses on safety, how effectively a service is led and how easily people can access the service.

It includes:

• a strengthened approach to monitoring, based on specific existing key lines of enquiry (KLOEs), so we can continually monitor risk in a service
• using technology and our local relationships to have better direct contact with people who are using services, their families and staff in services
• targeting inspection activity where we have concerns

After reviewing information that we have about your service, we will have a conversation with you either online or by telephone This is not an inspection and we do not rate services following a call.

This call will help us to decide whether we need to take further regulatory action at this time, for example an inspection.