Emergency support framework: what to expect

Page last updated: 12 May 2022
Organisations we regulate

Emergency support framework: what to expect

We're evolving the way we monitor services and are introducing our transitional monitoring approach, sector by sector. This will replace the emergency support framework and help us target our regulatory activity most effectively.

We recognise the intense pressure on health and care providers during the coronavirus (COVID-19) pandemic, and the increased risks to staff and people who use services, whether they have tested positive for COVID-19 infection or not.

Although we paused our routine inspections, our regulatory role and core purpose of keeping people safe has not changed – safety is still our priority. We have therefore developed an emergency support framework that we will follow during the pandemic.

Our interim approach has a number of elements:

  • using and sharing information to target support where it’s needed most
  • having open and honest conversations
  • taking action to keep people safe and to protect people’s human rights
  • capturing and sharing what we do.

We will use this emergency approach in all health and social care settings registered with CQC during the pandemic, and for a period afterwards.

Our emergency support framework is not an inspection, and we are not rating your performance.

This is a flexible process, which we’ll regularly improve as we learn from how the pandemic develops as well as from your feedback, and we will adapt it to different types of service in each care sector that we regulate.