Timely access to care and treatment: good

R3. Can people access care and treatment in a timely way?

Characteristics of services we would rate as good in this area

People can access the right care at the right time. Access to care is managed to take account of people's needs, including those with urgent needs.

The telephone or online system is easy to use and supports people to make appointments, bookings or obtain advice or treatment.

Waiting times, delays and cancellations are minimal and managed appropriately.

People are kept informed of any disruption to their care or treatment.