Taking account of the needs of different people: outstanding

R2. Do services take account of the particular needs and choices of different people?

Characteristics of services we would rate as outstanding in this area

There is a proactive approach to understanding the needs and preferences of different groups of people and to delivering care in a way that meets these needs, which is accessible and promotes equality. This includes people with protected characteristics under the Equality Act, people who may be approaching the end of their life, and people who are in vulnerable circumstances or who have complex needs.