Monitoring and comparing with similar services: requires improvement

E2. How are people's care and treatment outcomes monitored and how do they compare with other similar services?

Characteristics of services we would rate as requires improvement in this area

Outcomes for people who use services are below expectations compared with similar services. The outcomes of people's care and treatment are not always monitored regularly or robustly. Participation in external audits and benchmarking is limited. The results of monitoring are not always used effectively to improve quality.