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Kindness, respect and compassion: requires improvement

Categories:
  • Organisations we regulate

C1. How does the service ensure that people are treated with kindness, respect, and compassion, and that they are given emotional support when needed?

Characteristics of services we would rate as requires improvement in this area

Some people who use the service, those who are close to them and stakeholders have concerns about the way staff treat people.

People are sometimes not treated with kindness or respect when receiving care and treatment or during other interactions with staff.

People's emotional, social, cultural or religious needs are not always viewed as important or reflected in their care, treatment and support.

Last updated:
13 October 2017

 


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