Engagement and involvement: requires improvement

W7. Are the people who use services, the public, staff and external partners engaged and involved to support high-quality sustainable services?

Characteristics of services we would rate as requires improvement in this area

There is a limited approach to sharing information with and obtaining the views of staff, people who use services, external partners and other stakeholders, or insufficient attention to appropriately engaging those with particular protected equality characteristics. Feedback is not always reported or acted on in a timely way.