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Steve Field's column

  • Organisations we regulate

In this month's column, I'm talking about the requirement for providers to display their CQC ratings and how they can do this. I'm also looking at a practice in Oldham demonstrating outstanding practice in social prescribing.

Reminder to display CQC ratings

Our ratings play a key role in how we fulfil our function and purpose. They are designed to improve transparency by providing people who use services, and the public, with a clear statement about the quality and safety of care provided. As providers, there has been a requirement for you to display your CQC rating since April 2015. This is a requirement under Regulation 20A, and we have guidance for providers about how to do this.

Posters populated with a providers most up-to-date ratings are available to download from your organisation’s page on our website. GP practices will also have another poster available to download showing ratings against the six key population groups.

When printing off your posters you should ensure that they are in colour and a minimum size of A4. The waiting area of your service is a good place to put your posters up, so they will be seen by as many people as possible.

As well as displaying ratings in premises, providers must also display their ratings online if they have a website or websites. We have developed the CQC rating widget and the CQC rating template to help you display your rating online.

We strongly recommend that you use these materials to support your online display of rating, as they will ensure that you include all the required information and that it is conspicuous and legible. You should display these on your main homepage.

The public has a right to know how care services are performing, and by displaying your ratings on your premises and online you are helping us achieve that goal.

You can read more about this in Nigel’s surgery.

Social prescribing

Social prescribing is a means of enabling GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services. Recognising that people’s health is determined primarily by a range of social, economic and environmental factors, social prescribing seeks to address people’s needs in a holistic way.

Earlier this month The One Show did a feature on Hill Top Surgery in Oldham. They are rated as outstanding and are leaders in social prescribing, their work is truly inspiring. Oldham is an area of high deprivation and their work goes beyond the traditional services provided by a GP. They have been instrumental in setting up various social and community groups to suit the needs of their patient population and this holistic approach to healthcare can have huge benefits.

Hope Citadel Healthcare was set up ten years ago and run the Hill Top Surgery and eight others in Greater Manchester. The service is funded through an innovation grant from the devolved Manchester health budget.

The feature follows practitioners out in the community talking to people receiving support and hearing from them about the positive impact the interactions with the practice has made to their lives.

You can watch the feature on iPlayer until 12 May.

Have a great month everyone.



Last updated:
30 April 2018


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