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Nigel's surgery 30: Requirement to display CQC ratings in General Practice
GP practices who have been awarded a rating by CQC need to display that rating in their practice and on their website.
Requirement to display CQC ratings
The public has a right to know how care services are performing. To help them to do this, the Government requires providers to display CQC ratings.
GP practices who have been awarded a CQC rating (Outstanding, Good, Requires improvement or Inadequate) must display it in their practice and on their website, where people will be sure to see it.
Physical display – what and where?
Posters populated with a practice’s most up-to-date ratings are available for download from our website. Using our posters will ensure that all the information required under the Regulation is included.
GP practices have two posters available to download from our website – one showing the overall rating and ratings against the five key questions (safe, effective, caring, responsive and well-led) and the other showing ratings against the six key population groups. We provide two posters so they can be printed at A4 size and still be legible and conspicuous.
You can see examples of the posters:
To ensure they are conspicuous, we expect posters will be printed in colour and at a minimum size of A4.
The waiting area of a GP practice is a good place to put your posters up, so they will be seen by as many people as possible.
Online display – what and where?
As well as displaying ratings in premises, GP practices must also display their ratings online if they have a website or websites. We have developed the CQC rating widget and the CQC rating template to help you display your rating online. These are available from our ratings display toolkit.
We strongly recommend that you use these materials to support your online display of rating, as they will ensure that you include all the required information and that it is conspicuous and legible.
Practices should display their rating on the main homepage of the practice website(s), or appropriate landing page(s) where as many people as possible looking for information about the practice will see it.
When to display
Practices have 21 calendar days to display ratings from the date the inspection report is published on the CQC website.
GP practices who haven’t received a rating from CQC do not have to do anything.
How will the new regulation be enforced?
If we assess that a practice is not displaying their CQC rating legibly and conspicuously, or it has been displayed inaccurately (for example, it does not reflect the most recent ratings or does not contain all the information required) we will discuss this with the practice. We will explain why we think it is not meeting the Regulation and ask the practice to take appropriate action.
It is a legal requirement to display CQC ratings. If appropriate steps are not taken, we may take enforcement action, such as (but not limited to) imposing a fixed penalty notice.
Examples of when we may take enforcement action include:
- when the rating is not displayed at all – either online or within your premises
- when it is displayed illegibly or inconspicuously and a practice refuses our request to display it legibly or conspicuously
Action taken would be in line with our Enforcement policy.
- Last updated:
- 26 April 2018