C1.1 Do staff understand and respect the personal, cultural, social and religious needs of people and how these may relate to care needs, and do they take these into account in the way they deliver services? Is this information recorded and shared with other services or providers?
C1.2 Do staff take the time to interact with people who use the service and those close to them in a respectful and considerate way?
C1.3 Do staff show an encouraging, sensitive and supportive attitude to people who use services and those close to them?
C1.4 Do staff raise concerns about disrespectful, discriminatory or abusive behaviour or attitudes?
C1.5 Do staff understand the impact that a person’s care, treatment or condition will have on their wellbeing and on those close to them, both emotionally and socially?
C1.6 Are people given appropriate and timely support and information to cope emotionally with their care, treatment or condition? Are they advised how to find other support services?
Your information helps us decide when, where and what to inspect. Let's make care better together.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve.
We attend a range of events throughout the year.
Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events.
When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care.
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Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.