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GP example: Using information effectively
Key question: effective?
E5: Do staff have all the information they need to deliver effective care and treatment to people who use services?
A practice serving about 14,500 patients in a small town.
The practice demonstrated an innovative use of technology to improve communication with secondary care services, patients and its PPG, as well as to reduce risk of missed tests and results. It developed enhanced recall systems to ensure that patients did not miss important tests or treatments. For example, GPs and practice nurses used information from hospital departments to remind patients who needed a repeat test or scan at infrequent intervals. This reduced the risk of patients missing an important test.
The practice also expanded and improved the existing prompt system to remind patients when they needed tests and treatment. This was used to support patients with complex medical needs and long-term medical conditions. For example, GPs were prompted to review whether a patient diagnosed with dementia needed another person to act on their behalf when making decisions about care and treatment.
The practice also ensured that it had secure arrangements to exchange information with hospital departments. This reduced the need for some patients to visit hospital as an outpatient and the information returned from the hospital enabled the patient’s named GP to follow this up promptly.
- Last updated:
- 10 August 2017