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GP example: Treating people with kindness, dignity, respect and compassion
Key question: caring?
C1: Are people treated with kindness, dignity, respect and compassion while they receive care and treatment?
Going the extra mile
An urban practice with 3,600 patients
The practice was passionate about helping patients in deprived circumstances. The practice had a taxi fund to assist patients at times of need. During the year 32 patients had received help from the fund. A mother with an unwell child was given money for a taxi during a rain storm to avoid them having to get home by bus. Another example involved the practice paying for the taxi for an elderly patient to attend the surgery.
Equipment fund to help patients
A rural practice looking after over 5,600 patients.
The practice had an equipment fund to purchase additional equipment for patients. They contributed to the fund by asking for donations rather than charging fees for some forms they were requested to complete.
The fund had enabled them to purchase and loan equipment to patients such as syringe drivers (for pain management), heart monitoring recorders to aid diagnoses, blood pressure monitoring machines, an audiometer to assess hearing and defibrillators for all GP cars to restart a person’s heart in an emergency. There was a community defibrillator attached to the outside of the building for the use of the village first responder.
Data in 2014 showed that 93% of patients reported a positive experience of the practice (national average was 85%).
This demonstrates a strong, visible, person-centred culture and the determination and creativity to overcome obstacles to delivering care.
Showing exceptional compassion to people who are vulnerable
A social enterprise in an urban area looking after a population of people who are homeless or vulnerably housed.
This practice has created a charity. This funded a day trip to the beach for a person who was homeless before they died. The practice also contributed to the funeral costs and memorials for other patients who were homeless. They have supported patients to keep a memory wall at a 'wet day’ centre for street drinkers.
- Last updated:
- 10 August 2017