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GP example: Monitoring care and treatment outcomes
Key question: effective?
E2: How are people’s care and treatment outcomes monitored and how do they compare with other similar services?
A practice in a small town serving about 15,000 patients.
The practice worked proactively to ensure that its services would improve patient outcomes. For example, it worked with the local referral support service, which maximised appropriate local referral options. They initiated and developed a model to be used in their area which had contributed to the practice being 19% below the CCG average for emergency admissions, 6% below for elective admissions and 30% below the average rate for attendances at accident and emergency department.
Furthermore, an in-house service was available for the assessment, diagnosis and referral, if appropriate, for patients with possible dementia. The service was supported by the practice’s care coordinator, the Alzheimer’s Society and a local psychological course for patients and their carers. This service had reduced waiting times for assessment, diagnosis and time to start treatment from 12 months to one month. This has alleviated anxiety for patients and their families and also reduced the number of patients requiring referral to secondary care by 65%.
- Last updated:
- 10 August 2017