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GP example: Improving access to care

  • Organisations we regulate

Key question: responsive?

Extra services to improve access to care

A practice in a small town serving 14,000 registered patients

The practice had invested in a scanner to test patients with suspected osteoporosis. It offered a free assessment for its own patients and a private service for those from other practices. This meant local patients received their diagnosis more quickly and without needing to attend hospital. In one year the practice had provided 213 patient scans, including 136 for the local hospital to help reduce patient waiting times.

The practice had developed a joint service with the local oncology centre to provide in-house treatment for their own patients and patients from other practices in the community. The practice has the facilities to see up to 20 patients per day and offer a specialist treatment suite and community garden to support emotional wellbeing. The treatment provided at the practice includes; chemotherapy, osteoporosis infusion treatment, biological monoclonal antibodies, blood tests, PICC line care, electrolyte replacement, venesections for polycythaemia and immunoglobulin infusions.

Read our full inspection report (Concord Medical Centre)

Using video-chat technology

A city-centre practice with about 7,500 patients.

The practice developed a service where the nurse (known locally as a patient’s 'iNurse') visited patients who were unable to get to the surgery at home, and held joint consultations with GPs at the practice using video chat technology. This enabled the patient to see the GP and the GP to see the patient. We were told how this was particularly useful when reviewing patients with conditions that needed a visual assessment, such as those with skin rashes. Inspectors received several comments from patients praising the service..

Read our full inspection report (Frances Street Medical Centre).

Last updated:
10 August 2017