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GP example: Engaging people

  • Organisations we regulate

Key question: well-led?

An urban practice with 15,500 registered patients.

The practice had an active patient participation group (PPG), carer support group and friends of the practice group. These groups of volunteers were co-ordinated by a member of staff at the practice. They influenced changes and improved services for patients at the practice by offering services to all patients or carers - especially those who were lonely or isolated.

For example, the groups offered lunch clubs for housebound patients, a telephone support service, sitting and befriending services, weekly social events and supported carers.

The Friends of the practice group was also involved in raising funds for the practice. They were able to buy a gas cylinder, which patients could use for pain relief during complex wound dressings, and they paid for patient transport and other maintenance at the practice.

Read our full inspection report (St Thomas Medical Group)

Last updated:
10 August 2017