You are here

Monitoring GP practices: Questions for the provider information collection

  • Organisations we regulate

Our inspector will ask you these questions during your pre-arranged telephone call.

Before the call

When we contact you to arrange the call we will ask:

Have you made any changes to:

  • where you deliver services from (locations and branches)
  • the services you deliver (consider extended access)
  • who you deliver it with (consider federations)?

Please read through the questions before the call. You may want to discuss the questions among the practice team.

During the call

We are asking some specific questions about what you do at your practice. Answers should be relatively brief summarising the key points. Many of your answers may be “no” - you can briefly elaborate on these if you choose to. We expect the call to last no longer than one hour.

Please do not send any written responses to the questions or any additional documents to the inspector.

Introductory questions

  • Are there any issues that have affected your service and how you care for your patients?
    (These could include, for example, challenging circumstances or significant changes to your local population)
  • Have there been any changes in the management or leadership of your practice?
  • What is your organsiation data service (ODS) code?


  1. Have you changed how you keep policies and procedures up to date to make sure patients are safe?
  2. Have you changed how you respond to significant events?
  3. Have you changed your process for monitoring high risk medicines?
    (You can refer to a particular medicine or to your general management of patients on high-risk medicines)
  4. Have you changed how you report and respond to safeguarding concerns?
    (Include all vulnerable groups, both children and adults)


  1. Have you changed how you monitor the quality of your service?
  2. Are you using new or existing staff in different ways to provide clinical care to patients (apart from GPs)?
    (These roles could include nurses, healthcare assistants, pharmacists, paramedics, physician associates).
  3. Have you changed how you develop and use person-centred care plans?
    (This could include how you work in partnership with specialist nurses, social care colleagues and patients or their representatives)
  4. Have you changed how you monitor antibiotic prescribing?


  1. Have you introduced any changes to the service after reviewing your patient survey feedback?
    (These surveys could be the GP Patient Survey or your own practice surveys)
  2. Have you changed how you identify and meet the information and communication needs of people with a disability or sensory loss?
    (This relates to the Accessible Information Standard (AIS))


  1. How many patients are on your carers register? (number)
  2. Are you doing anything new to identify and support carers?


  1. Have you changed how you work with local partners to continually learn and improve your service?
    (This could include your patient participation group, clinical commissioning group or local practices)
  2. Do you have a plan to improve your service?
  3. Have you changed your governance arrangements?
What is governance?

It is:

  • a systematic approach to maintaining and improving the quality of patient care and service delivery
  • led by senior practice members who understand their responsibilities and are accountable for practice performance
  • involves all staff members

Detailed guidance on effective governance arrangements and effective clinical governance arrangements in GP practices).

  1. Have you changed the way you engage and involve your staff in improving the service?
    (For example, team away days, staff suggestion box or staff meeting minutes).
  2. Has your practice been involved in any innovations or pilots?

Population groups

  1. Have you changed how you provide effective and responsive care for any of the population groups (give examples of how you meet their particular needs)?
The six population groups:
  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working-age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

Concluding question

  1. Is there anything else you would like to tell us?
    (This could be something you do that isn’t covered by our questions)
Last updated:
25 February 2019