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Dental mythbuster 14: Safeguarding training

  • Organisations we regulate

We will review this topic of safeguarding when we review the ‘safe’ key question which relates to regulation 13: Safeguarding service users from abuse and improper treatment.

Everyone who comes into contact with children or adults using health and care services have a responsibility to safeguard them from suffering any form of abuse or improper treatment while receiving care.

CQC takes this responsibility seriously and plays a vital role in helping ensure children and adults who use regulated services are protected by the people and organisations that provide them. This is part of our statutory duties to protect and promote the health, safety and welfare of people who use health and social care services. Risks to children and adults using services are higher where systems and processes are weak and staff are not clear or do not know what to do when a safeguarding situation presents.

On inspection we will check what systems and processes are in place and how robust they are. This relates to the key question ‘are services safe?’ and the prompt S3: what systems and processes and practices are in place to keep people safe and safeguard them from abuse?

Our inspectors will want the dental team and all other practice staff to demonstrate their competence in safeguarding children and adults at risk. They will look to ensure staff:

  • Demonstrate an understanding of the definition of a child or adult at risk and the types of abuse they may be subject to. Inspectors may ask to see safeguarding training records.
  • Are aware of the:
    • internal arrangements for recording a safeguarding concern, which will be set out in a Safeguarding policy.
    • external process for reporting a concern (or who to go to in the practice with responsibility for reporting the concern)  and this is in line with local multi-agency policy and procedures

Training requirements

We expect providers to follow the guidance in the Intercollegiate Document for Healthcare Staff; Safeguarding Children and Young people: roles and competences for health care staff (March 2014). This sets out the minimum training requirements required:

  • Level 1: for all non-clinical staff (e.g. receptionists and practice managers)
  • Level 2: for all dentists and dental care professionals
  • Level 3: for paediatric dentists and paediatric orthodontists (i.e. those who could potentially contribute to assessing, planning, intervening and evaluating the needs of a child or young person and parenting capacity where there are safeguarding / child protection concerns). Level 3 training is not normally required for dentists and dental care professionals working in general dental practice.

This guidance states that safeguarding training should be refreshed every three years. Level 1 and Level 2 training refresher can be undertaken via online training courses. Level 1 training should last a minimum of two hours, level 2 a minimum of three hours.

Last updated:
14 June 2018


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